I was in the middle of the lake fishing last Sunday and I get a frantic call from a lady with an Invisible dog fence brand system. She tells me her system is beeping and she can’t get it to stop. She further explains that she can’t get anyone on the phone at the dealer except someone that says they can schedule a service call and they’ll come and fix it. As she talks further she discloses that she has already unplugged it and it is still beeping and its driving her crazy. She has no use for the system as her dog had passed away over 2 years ago. The lady tells me she has called a couple different Invisible dog fence Dealers she found online and no one was willing to help her get the beep stopped.
As a formally educated businessman I find this attitude of the Invisible dog fence dealers to be all too common and absolutely reprehensible. They seem blind to providing service to their customers unless they can make another dollar on it. Now considering the Invisible dog fence Brand systems are the most expensive on the market you would expect for this added price that they would bend over backwards to help their clients. Unfortunately that is not very often the case and quite often it seems just the opposite. The more it cost the less “Value added” service you receive. If it didn’t give the industry such a black eye I would care less.
Well back to the subject at hand. The unit was beeping after being unplugged. Well in order to beep it needs power. If its unplugged there must be an additional power source for example a battery backup. I ask her to describe what wires she saw connected to the unit that was beeping. She explained there were two twisted together, those being the loop wires, there was a black wire that was attached to the transformer she had already unplugged, there was a green ground wire, and there was also a black and red wire together that went to another larger square box on the wall beside the transmitter.
This was the battery backup that she needed to disconnect. Most invisible dog fence dealers love to sell battery backups as it makes additional income for them although it is not very practical in most applications. I instructed her that she needed to unplug the black and red wire combination by simply grasping them close up to the unit and pulling. The small plastic plug disengaged and the beeping stopped.
She thanked me profusely and offered to pay me for my assistance when I refused her gesture she offered to send me the unit as payment for my help. I told her how she could at least recover some of her money from the system by selling it on eBay as there are always buyers on there wanting them. My personal experience with eBay is that there are several invisible dog fence dealers who buy product on there to resell to their customers that are looking for used products. At least these invisible dog fence dealers are trying to provide added services to their clients.