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Six Must-Have Features for Your Business Phone System Effective communication is necessary if you want a successful business. When choosing a phone system, there are some things you should consider. One of the major factors you should consider is the type of features you expect to have. Phone systems are only as good as the features they come with. Detailed below are 6 must have features your phone system needs. Answering Machine Nearly all telephone systems have the feature of voicemail. Nevertheless, answering machines differ depending on the providers. Certain Voicemail features give you access to messages regardless of location. Regardless of whether you are using the phone itself or a voicemail system, which is remote, you will still be able to access messages from whichever place. Telephone Conferencing You can use this feature, which has multiple extensions to connect to a number of people. While buying a phone system with this particular feature, it is wise to find out the maximum or minimum number of connections the phone can have simultaneously. It is also important to check the audio and quality of sound in the speaker of your phone.
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Auto Attendant If you find yourself busy or possibly not having the right budget to start a call center solution, then this is exactly what you need. Your business could be termed as unprofessional if you lack such a software The feature is simply a virtual receptionist. It can convey loads of information and instructions that relate to your business.
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Caller ID Sometimes it may be impossible for business people to answer all their incoming calls because of how busy they get. This feature is efficient because it allows you to choose how to handle a particular call. By looking at the caller ID, you can know, which calls are business related, and those that are not. Additionally, it allows you to choose which call comes first on your priority list. However you should never allow your casual calls to be made using your business number. Music on Hold Feature According to a study done by a telemarketing magazine around 80% of business callers are often put on hold. The research also showed that 60 % of them tend to hang up if they experience silence. Playing musing in the background, in most cases encourages the caller to remain on the line. You can also keep them on hold using messages instead of utter silence. Call Forwarding Feature You can use this feature to forward your inbound calls to a more accessible device such as your cell phone, or another office phone instead of it going unanswered.In some cases, the hunt group technique is used, and the call is forwarded to a series of numbers until it is eventually answered. Clearly, Phone systems have several Features. It is up to you to research and find out, which ones your business requires most. However, no policy prevents you from having all of them if possible.