Automotive News – Quick Check Inspection from Hunter Engineering Company – Alignment Testing

You’re watching a real alignment test taking place. No hoisting, no bolting. Just spring loaded clamps and pole mounted cameras. Cutting the average time it takes for a service technician to do the job by about 93%. The technology called the Quick Check HawkEye Elite 3D system, comes from a company called Hunter Engineering, and is becoming widely available this week, now that an exclusive agreement with Sears Auto shops in the United States has expired. Toronto area dealership, Nurse Chevrolet Cadillac, is among the first stores in North America, to install the tool. Three of them actually.

Our Larry Vallae spoke with general manager Dave Duggan. The key difference, instead of checking alignment at the request of consumers, he now checks every car that pulls into the service lane. As a result, the store sells an average of 16 alignments per day at about $90 each. That compares with 6 in 2011 at the same price before the installations. So he’s now doing $7,200 a week in alignment sales, because of a device that retails for $28,000.

The system was introduced in 2011 and was shown to dealers in February at the National Automobile Dealers Association Convention in Las Vegas.

Hunter’s revolutionary Quick Check Inspection system. This 3 minute inspection checks emission codes, stopping performance, tire tread depth, battery health and wheel alignment. It also auto inflates the tires to manufacturer specifications!

For detailed information on the Quick Check Inspection Machine, visit

Meineke in Exton, PA, Increases Wheel Alignment Service Revenue and Provides Top Quality Wheel Alignment Service with the help of Hunter’s new Quick Check Inspection Machine

Hunter Engineering Company is the leader in alignment systems, wheel and tire service, brake service and inspection lane equipment. Hunter equipment is approved and used by vehicle manufacturers, automobile and truck dealers, tire dealers and service facilities around the world.

For additional information, visit for all your shop and garage equipment needs.


Dorset Fire & Rescue / Skoda Octavia Scouts / Officer cars / WF62 XZL / WF62 XZP

Dorset Fire & Rescue / Skoda Octavia Scouts / Officer cars / WF62 XZL / WF62 XZP

Seen here in attendance to a building fire in Bournemouth town center.…

The time i reached the area the operation had been toned down as only a handful of appliances and officers cars where there.

(c) EVUK2014

Posted by SRL Photography & Video on 2014-05-16 14:31:11

Tagged: …

Net Promoter Score (NPS): Real Deal or Have Car Dealers Been Sold a Lemon?

In the car sales arena Key Performance Indicators (KPI’s) are King: every sales statistic possible is monitored, from customer visits, test drives, sales, deliveries and finance penetration etc and now customer satisfaction. These KPI’s are benchmarked to provide an industry/dealer standard of performance.

It is believed that each KPI has a correlative effect on each other, in that the more people you see, the more you test drive, the more you sell: it is as they sales people say ‘a numbers game.’

Now we believe that we can reverse the algorithm and make KPI’s do the work. By delivering exemplary customer service, a customer becomes a net promoter, advertisement and an advocate for the company.

All we have to do is sit back and wait for the satisfied customers or ‘Net Promoters’ to drive the new customers, soon to satisfied and be transformed into promoters, into our businesses and reap what has been sowed.

A perfect self sustaining and scalable business model or have the sales people been sold a lemon?

What is Net Promoter Score?

In recent years there has been an upsurge in the use of Customer Satisfaction Surveys and the reliance upon the’ Net Promoter Score (NPS)’ – none more so than in automotive manufacturers and retailers.

NPS is a question within a Customer Satisfaction Survey, where the customer is asked to rate on a numerical scale of 0-10 how likely they would be to recommend the retailer to someone else.

The resultant score is applied to the following three categories:

· Score of 9-10 Promoters – those who will actively recommend the retailer

· Score of 7-8 Passive – satisfied customers but ambivalent about recommending

· Score of 0-6 Detractors – unhappy customers actively dissuading others

The Theory

At face value, NPS serves as a more pertinent barometer of customer service levels in that the customer is not just completely satisfied but so elated that they will sing the praises of the retailer at every opportunity.

However it has become relied upon as a Key Economic Indicator of the future financial health of the organisation and an aid to the prediction of future sales.

In essence NPS is a ‘rebranding’ of a theory long since expounded by economists in which certain Key data such as employment statistics have a ‘procyclic’ correlation with the wider financial health of a country. Simply put, if a country is creating jobs then there will be an increase in personal spending which will be reflected in retail sales.

Three problems:

1. The issue with NPS, at least within the automotive retail sector is the tendency to manipulate the statistics.

Employees have been coached in how to ask, persuade or even incentivise customers to ‘tick’ the 9 or 10 box in an effort to mask any real or underlying ‘service’ issues and keep the employee and retailer out of the critical view of the manufacturer.

2. Even if the retailer does give outstanding service and the delighted customer does genuinely and voluntarily …